Terms of Service

5.1 Fees

Applicable fees are presented before a purchase or subscription is activated. The price shown at checkout governs that transaction. LURVO may change pricing prospectively, but a pricing change does not retroactively alter a completed purchase or an already-paid billing period.

5.2 One-Time Decision Purchases

A one-time purchase provides access to one paid LURVO decision after successful payment. Once the paid decision has been successfully executed and made available to the user, the purchase is generally final and non-refundable, except where required by applicable law or in verified cases such as a duplicate charge, billing error, or a technical failure that prevents delivery of the paid decision.

5.3 Monthly Subscription

The LURVO monthly subscription is optional and is offered separately from the first one-time paid decision. If activated, the subscription is billed on a recurring monthly basis and renews automatically each billing period until canceled. The applicable subscription price is presented before activation.

5.4 Cancellation

A subscription may be canceled at any time through the available subscription-management flow, including the Stripe Customer Portal where provided. Cancellation stops future renewals and ordinarily takes effect at the end of the current paid billing period. Access remains available through the end of that paid period when the subscription is configured that way. Cancellation does not retroactively reverse charges that were validly incurred before the cancellation became effective.

5.5 Refunds

Except where required by applicable law, completed one-time decision purchases and subscription charges are not refundable solely because of non-use, change of mind, or partial use of a paid billing period.

Refund requests involving a duplicate charge, billing error, or a verified technical failure that prevents delivery of the paid service may be submitted to support@lurvo.com. LURVO may request reasonable transaction details to verify the issue and will review qualifying requests in good faith. If a refund is approved, it will be returned through the applicable payment processor to the original payment method where supported; processing time may depend on the payment provider and the user's financial institution.

LURVO may review other exceptional refund requests at its discretion. Nothing in this section limits any non-waivable rights available under applicable law.

5.6 Payment Processing

Payments may be processed by third-party payment providers. Their processing systems may apply additional payment-method, settlement, or banking requirements that are outside LURVO's direct control.